WHAT IS YOUR RETURN POLICY?
We do not allow for returns, however, we will gladly exchange any unwashed unworn merchandise with it's original packaging within 30 days from the purchase date. If you would like to schedule an exchange, please email us at email@example.com.
HOW DO I CARE FOR MY CREW COLLECTIVE CLOTHING?
Wash them as normal with your other clothing! Wash in cold/warm water and tumble dry low.
Shirts & Onesies: We suggest for the black and tri-black colours that you wash separately on the first wash so that bleeding onto other clothes does not occur.
Stains: Try Resovle to get out any tricky stains.
Baseball Caps: They can absolutely be washed. Throw them on a delicate cool wash and air dry.
DO YOU OFFER COUPON CODES OR DISCOUNTS?
We do! We typically post any sales information on our Instagram or Facebook accounts. One coupon or discount code per order. Coupons cannot be applied during a sale.
MY ITEM IS DEFECTIVE, WHAT DO I DO?
We are so sorry! Please email a photo to us at firstname.lastname@example.org and we will exchange your item or offer you a refund for your defective item.
CAN I USE MORE THAN ONE DISCOUNT CODE?
Sorry, only one discount code per order is allowed. If your code is not working, please email us at email@example.com before placing your order.
DO YOU DO PRICE ADJUSTMENTS?
Sorry, we are not able to offer any price adjustments. If your order has not been shipped we can cancel your order so you can place it again using a discount code. Please email us your order number so that we can help!
WHERE IS THE CREW COLLECTIVE LOCATED?
We are based out of Calgary, Alberta, Canada.
WHERE IS THE CREW COLLECTIVE MADE?
We currently are using a manufacturer from the U.S. and get all our screen printing and embroidery done here in Canada. We do not stand by the use of sweat shops or non-environmentally friendly facilities.
HOW CAN I SHARE PICTURES OF MY KIDS WITH YOU?
We would love to see your pictures! Please share your photos by tagging us @crew_collective on Instagram or @thecrewcollective on Facebook. You can use our hashtag #thecrewcollective as well!
You can also email any pictures to firstname.lastname@example.org with your social media handle so that we can credit you if we repost!
Lastly, Instagram has the handy ‘tag’ button, so when you post a photo you can always just tap the button and tag us!